Policies

Ordering

• Time Lapse Supply (TLS) takes orders by phone Monday through Friday, between 9 a.m. and 5 p.m. Pacific Time. TLS can be reached by phone at +1 415.380.9099 or toll-free at 888.590.9923.
• Orders can be faxed to +1 415.380.9088 anytime. Faxed orders will be processed in the first available business day.
• TLS has a $20.00 USD minimum (before shipping) for each international order. A $5.00 USD processing fee will be applied to each order that falls below the $20.00 USD minimum.
• Prices are subject to change without notice.

Payment Options

• Credit Card (MasterCard, Visa, Discover, American Express)
• Wire Transfer: Contact TLS to set up transfer. Please note that a $25 USD fee will be applied to wire transfers on orders under $1000 USD. This fee is from our bank on all wire transfers, but TLS will absorb the fee for orders greater that $1000 USD.

Shipping

• Time Lapse Supply primarily uses United Parcel Service (UPS) for shipping.
• TLS can use FedEx for shipping if the customer supplies their own FedEx account number.
• International orders will be shipped when wire transfer payment has been received in full or credit card payment is approved.

Returns

• All returns require an RA#. Returns will not be processed without one.
• Requests for an RA must be submitted within 30 days for parts and equipment of the invoice date.
• Once an RA has been assigned, part (s) and/or equipment must be received within 30 days of RA# issue date.
• Returned items are subject to a 15% restocking fee and must be in resalable condition.